Services

DCM Insights services are offered either directly by our team or through our small and carefully vetted network of partners. 


Assessments & Diagnostics

 

Customer understanding tends to be held back by small data samples with limited inputs.  We bring the latest in structured and unstructured data analysis, big data analytics and advanced statistical modeling to surface new insights about your customers, your team and your performance. 


Development Experiences

 

Traditional sales training doesn’t stick. Too often, it's based on one person's opinion, it’s out of date because it hasn’t kept pace with the changing customer landscape, or it's simply delivered in a forgettable way. Worst of all, most sales training is designed to turn your teams into process robots.  We take a different approach.  We aim not to tell commercial teams what to do but to help harness and hone their natural judgment by giving them a deep understanding of customer buying behavior. Our experiences are rooted in data, science, and research--all delivered in a compelling way that feels like a favorite college or graduate seminar, not the typical training drudgery.


Advisory Support

 

Everybody has an opinion about how to solve growth problems.  But if you are looking to push your team’s thinking and reset the trajectory of your organization, you need more than opinions.  We draw from our several decades of customer research and a unique ability to combine data with storytelling to deliver advisory interactions that challenge the conventional wisdom and get teams to think differently.


Our services

DCM Insights services are offered either directly by our team or through our small and carefully vetted network of partners. 

  • For those interested in learning more about our book, The JOLT Effect: How High Performers Overcome Customer Indecision, click here for more details on tools and support your team can access.

    Learn more about The Jolt Effect

  • For those interested in our newest study on business development in professional services.

    Learn more about the Activator Development System